How do I get quotes?
Start your claim and upload a few photos. We send your job to verified repairers and you compare quotes.
FAQs
Frequently Asked Questions
Quick answers about how RepairRoo works, quotes, repairs, and what happens after a crash. If you don’t see your question here, start your claim and we’ll help you straight away.
Fast callbacks
Verified repairer network
End-to-end support
Need help now?
< 60 mins
Typical callback time
Online
Crash lodgement
Australia-wide
Repairer coverage
Support
Clear next steps
Top Questions
The things people ask most
These are the common questions we hear from drivers after an accident or when organising repairs.
How quickly will you call me?
We aim to contact you within 60 minutes during business hours with clear next steps.
Do I have to use insurance?
No. You can use insurance or pay privately. We help you understand options and choose what suits you.
FAQs
Answers, made simple
Click a question to expand. If you’d rather talk to someone, start your claim and we’ll call you.
Getting started
Your name and contact details, vehicle rego, the accident date, and a few clear photos of the damage. If you don’t have everything yet, submit what you can—our team can help fill in the gaps.
3–6 photos is ideal: wide shots of the car, close-ups of each damaged area, and at least one angled shot to show depth (dents/cracks).
Yes—RepairRoo connects drivers with a verified repairer network across Australia. Availability varies by location, but we’ll match you to suitable repairers near you.
Quotes & booking
Many customers receive quotes quickly (often same day). Timing depends on damage type, photo quality, and repairer availability.
Compare price, estimated repair time, and repairer rating/reviews. If you’re unsure, our team can help explain the differences.
Yes. Once you pick a repairer, you can book a time that works for you based on the repairer’s availability.
Insurance & payments
Many repairers we work with can assist with insurance repairs. Share your insurer details (if available) and we’ll guide you.
Yes. You can choose to pay privately. Quotes will help you compare the best value option before you commit.
Quotes are based on visible damage in photos. If hidden damage is found after inspection, the repairer will explain any changes before proceeding.
Repairs & timelines
It depends on damage severity, parts availability, and the repairer’s workload. Your quote typically includes an estimated timeframe.
Start your claim and tell us. We’ll talk through options for towing, repair assessment, and next steps based on your situation.
We keep communication clear and simple. You’ll receive updates on key milestones and can contact our team any time for help.
Still have questions?
Start your claim and our team will call you within 60 minutes during business hours to help you through it.